Contact information
We'd love to hear from you. Here is how to reach us.
Customer Support
- Email: support@rimefang.com
- Phone: +86 188 5798 0991
- Business hours: Monday to Friday, 9:00–18:00 (GMT+8)
- Typical response time: 1–2 business days
Business days are Monday to Friday and exclude public holidays in China. Messages received outside business hours, or on a Chinese public holiday, are answered on the next business day.
Business Information
- Trading name: Rimefang
- Legal entity: Yiwu Koujun Trading Firm
- Registered address: No. 12, Building 4, Quanyuan Community, Duohu Street, Jindong District, Jinhua, 321015, Zhejiang, China
- Country of registration: People's Republic of China
- Ships to: United States
What GMT+8 Means for You
Our working hours are 09:00–18:00 Beijing time. In US time zones that corresponds to:
- Eastern (ET): previous day 21:00 – 06:00
- Central (CT): previous day 20:00 – 05:00
- Mountain (MT): previous day 19:00 – 04:00
- Pacific (PT): previous day 18:00 – 03:00
Because of the time difference, email is almost always the fastest way to get a detailed answer — it lets us attach tracking information and instructions you can return to, and you can send it whenever suits you.
To Help Us Help You Faster
For any order inquiry, please include your order number in every message. For a damaged or incorrect item, include photos or a short video — in most cases this lets us resolve the matter in a single reply, without the need for a return.
A Note on Security
We will only ever contact you from an @rimefang.com address. We will never ask you for your full card number, your password, or a one-time verification code. If you receive a message claiming to be from us that asks for any of these, please do not reply and let us know.